Introduction
Lowrie Performance is comprised of various web pages operated by Charlie Lowrie at https://lowrieperformance.com and through associated online platforms.
Lowrie Performance is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of Lowrie Performance and the Website constitutes your agreement to all such terms, conditions, and notices.
Modification of These Terms
Lowrie Performance reserves the right to change the terms, conditions, and notices under which the Website and Services are offered, including but not limited to the charges associated with the use of the Services.
Links to Third Party Sites
The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Lowrie Performance and Lowrie Performance is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Lowrie Performance is not responsible for webcasting or any other form of transmission received from any Linked Site. Lowrie Performance is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Lowrie Performance of the site or any association with its operators.
No Unlawful or Prohibited Use
As a condition of your use of the Website, you warrant to Lowrie Performance that you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.
1. About Us
1.1 Lowrie Performance is operated by Charlie Lowrie ("we", "us", "our").
1.2 We provide sports physiotherapy, rehabilitation, performance coaching, return-to-play support, consultations, and educational resources (the "Services").
1.3 We operate the website at https://lowrieperformance.com (the "Website").
2. Our Contract with You
2.1 These terms and conditions ("Terms") govern your use of the Website and the provision of the Services.
2.2 By booking, enquiring about, or using any of the Services, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms form a legally binding agreement between you and us.
2.3 If you do not agree to these Terms, you must not use the Website or the Services.
3. Our Services
3.1 We provide professional sports physiotherapy, rehabilitation, performance coaching, and athlete education.
3.2 Details of the Services are provided on the Website or discussed with you during consultations. We reserve the right to amend or withdraw Services at any time.
3.3 The Services are provided on a professional basis but no specific outcome or result is guaranteed.
4. Coaching, Consultations and Appointments
4.1 General
4.1.1 All Services are personal to you and must not be shared, transferred, or assigned to another individual.
4.1.2 You agree to provide accurate, complete, and honest information regarding your health, injury history, training load, and any other relevant factors.
4.1.3 You must inform us promptly of any change in your health or circumstances that may affect your participation in the Services.
4.2 Ongoing coaching and structured support
4.2.1 Engagement in ongoing coaching or structured programmes may require completion of an application form and/or an initial consultation.
4.2.2 We reserve the right to decline, suspend, or terminate coaching where, in our professional judgement, continuing support would be inappropriate, unsafe, or ineffective.
4.3 Individual appointments (online or in person)
4.3.1 Prior to attending any appointment, you may be required to complete intake, screening, or consent forms.
4.3.2 You acknowledge that physiotherapy, rehabilitation, and performance training involve physical activity and carry inherent risks.
5. Cancellations, Refunds and Commitment
5.1 Coaching and longer-term services
5.1.1 Any minimum commitment period will be agreed with you prior to commencement.
5.1.2 Where applicable, statutory cooling-off rights apply unless the Services have commenced with your express consent.
5.1.3 Once a minimum commitment period has begun, fees remain payable for the agreed period and refunds will not be provided unless required by law.
5.1.4 You are responsible for monitoring your own commitments and cancellation deadlines.
5.2 Individual appointments
5.2.1 A 48-hour cancellation policy applies to all individual appointments.
5.2.2 Appointments cancelled within 48 hours, or missed without notice, may be charged in full.
6. Fees and Payment
6.1 Fees ("Charges") are as displayed on the Website, agreed during consultation, or provided via a payment link.
6.2 Charges may be payable in advance, monthly, or as otherwise agreed.
6.3 We reserve the right to amend Charges. Any changes will not affect you during an agreed minimum commitment period.
6.4 Charges are inclusive of VAT unless stated otherwise.
6.5 Access to Services may be withheld until payment is received in full.
7. Intellectual Property and Materials
7.1 All materials provided to you, including programmes, documents, videos, and resources ("Materials"), remain our intellectual property unless stated otherwise.
7.2 You are granted a non-exclusive, non-transferable, revocable licence to use the Materials solely for your personal use in connection with the Services.
7.3 You must not copy, share, sell, distribute, or commercially exploit the Materials without our prior written consent.
8. Medical Disclaimer
Important – please read carefully
8.1 The Services are provided for physiotherapy, rehabilitation, performance support, and educational purposes only.
8.2 Nothing on the Website or provided through the Services constitutes medical advice, diagnosis, or treatment outside the scope of our professional practice.
8.3 You acknowledge that:
- rehabilitation and performance outcomes vary between individuals;
- no specific results can be guaranteed;
- participation in physical activity carries inherent risk.
8.4 You are responsible for determining whether the Services are appropriate for you and for seeking medical clearance from a GP or other healthcare professional where necessary.
8.5 You must immediately cease any exercise or activity and seek appropriate medical advice if you experience injury, acute pain, or adverse symptoms, excluding normal delayed onset muscle soreness, unless the exercise or activity is being undertaken in accordance with the express advice of your physiotherapist or another suitably qualified health professional.
9. Limitation of Liability
Your attention is particularly drawn to this clause
9.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any matter which cannot be excluded by law.
9.2 Subject to clause 9.1, we shall not be liable for:
- loss of profits, income, or business;
- loss of anticipated savings;
- indirect or consequential loss.
9.3 The Services are provided on an "as is" and "as available" basis.
10. Confidentiality and Data Protection
10.1 We handle personal and health information in accordance with our Privacy Policy and applicable data protection laws.
10.2 We may disclose information where required by law, regulation, or professional obligation.
11. Termination
11.1 We may suspend or terminate Services immediately if:
- you breach these Terms;
- payment is overdue;
- continuing Services would be unsafe or inappropriate.
11.2 Upon termination, you must cease use of any Materials provided.
12. Communications
12.1 Communications may be made by email.
12.2 Communications are deemed received on the next working day following transmission.
13. General
13.1 Assignment
We may assign our rights and obligations under these Terms. You may not do so without our written consent.
13.2 Variation
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.
13.3 Severance
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force.
13.4 Entire agreement
These Terms constitute the entire agreement between you and us.
13.5 Governing law and jurisdiction
These Terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.